Frequently Asked Questions

How can I contact Boban’s Jewelry?

You can email us at [email protected] where our customer service team will be happy to help you with whatever you need!

Can I place an order to be shipped outside USA?

Yes, we ship internationally. Customers will be responsible for all duty and taxes imposed by their customs if any. International shipping charges will be applied. Please see shipping section for different international shipping methods and rates.

Where do you ship from?

We ship from United States.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Please note that we don’t ship on weekends.

How long does it take to ship orders?

Our gold and silver lines are stocked and ship within 1-2 business days (US). If shipped internationally it will take longer, depends on wich country you live in. Our diamond lines ship takes a little longer as they are made to order.

What if I don’t receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at [email protected]

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

How do I track my order?

We will send you an email with the tracking number when your order ships.

Which carrier does your company use to ship?

UPS and USPS is our preferred shipping choice for all domestic and international shipments.

How much does shipping cost?

Please visit: https://bobansjewelry.com/shipping-information/

When I enter my payment information is it secure?

At Boban’s Jewelry, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using a SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.